Zupple respects your privacy. This policy explains what information we collect when you use the Zupple app and website (the "Service"), how we use it, who we share it with, and the choices you have.
1. Information We Collect
Information you provide
- Username, country and avatar you choose.
- Email address, only if you link an Apple or Google account. If you use Apple's "Hide My Email", we receive a relay address instead of your real email.
Gameplay data
- Scores, solve times, streaks, rankings and Journey progress.
- Battle results and ratings, friends, and the groups you create or join.
- Coin balance and how coins are earned or spent.
Device and usage data
- Device model, operating system, device type, app version, region setting and when you were last active.
- A push notification token, if you allow notifications.
- App usage events (for example, which games you start and finish) and crash reports.
Purchase data
- Your subscription status and purchase history for Zupple Premium and coin packs. Payments are processed by Apple or Google; we never receive your card or payment details.
Advertising identifiers
- Your device's advertising identifier (IDFA on iOS, Advertising ID on Android). On iOS we only access it if you allow tracking when asked.
We do NOT collect your phone number, contacts, precise location, photos or payment card details.
2. How We Use Information
- To run the game: save progress, show leaderboards, match battles, and power friends and groups.
- To provide purchases, including Premium and coins.
- To send notifications you allowed, such as daily reminders, battle invites and group results.
- To understand how the app is used, fix crashes and improve features.
- To show ads and measure which ads or campaigns bring new players.
- To keep the game fair and prevent cheating or abuse.
3. Service Providers We Use
We share information only with the providers that help us run Zupple, and only for the purposes below:
- Supabase: database and backend (account, gameplay and purchase status).
- Google Firebase (Analytics and Crashlytics): usage analytics and crash reports.
- Mixpanel: product usage analytics.
- AppsFlyer: install and marketing attribution.
- Google AdMob: ads, including optional rewarded ads.
- RevenueCat: managing subscriptions and in-app purchases.
- Apple and Google: sign-in, payments and push notifications (delivered through Expo's notification service).
Each provider handles data under its own privacy policy.
4. What Other Players Can See
Your username, avatar, country, scores, rankings, battle results and group membership may be visible to other players. Your email address is never shown to other players.
5. Ads and Tracking
AdMob may use your advertising identifier to show personalised ads, and AppsFlyer may use it to measure ad campaigns. You can control this:
- iOS: choose "Ask App Not to Track" when prompted, or change it later in Settings > Privacy & Security > Tracking.
- Android: reset or delete your Advertising ID in Settings > Google > Ads.
We do NOT sell your personal data.
6. Data Retention and Deletion
We keep your data while your account is active. You can delete your account at any time in the app (Profile > Delete Account). This permanently deletes your profile and game data from our servers. Some information may remain with the providers above for a limited time under their own retention policies.
Deleting your account does not cancel an active subscription. Please cancel it in your App Store or Google Play settings.
7. Children's Privacy
Zupple is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us data, contact us and we will delete it.
8. Security and International Transfers
We take reasonable technical measures to protect your data. Our database is hosted in the European Union; some of our providers may process data in other countries, including the United States, under appropriate safeguards.
9. Your Rights
Depending on where you live (for example under GDPR or KVKK), you may have the right to access, correct, delete or export your data, and to object to certain processing. You can delete your account in the app, or email us for any other request.
10. Changes to This Policy
We may update this policy from time to time and will change the date above when we do. Continued use of the Service means you accept the updated policy.
11. Contact
For any questions or privacy requests: support@zupple.app